Medium Size Multi-Unit QSR / Full- Service Franchise Restaurant Operator
Develop audit resource tools addressing food safety/sanitation, customer experience and brand standard compliance. Conduct unannounced audits on12 restaurant units performing three separate rounds.
GOAL: Improve customer experience, deliver brand objectives and increase audit performance.
Feasibility Study: Investor group acquiring rural hospital
Conduct a feasibility study for an investment group looking to acquire rural CAH in the Southern United States. Determine needed responses to comply with RFP and submit on behalf of the investor group.
GOAL: Determine feasibility of acquisition of rural Critical Access Hospital including RFP preparation, identifying CHOW requirements and recommendations for re-opening.
Research Study: Rural Healthcare & CAH - Critical Access Hospitals
Compile published data and gather research regarding rural healthcare and CAH (Critical Access Hospitals) for possible legislative changes and policy review by State Senators and State Representatives.
GOAL: To gather comprehensive national data and published reports for potential legislative and policy review by State Senators and State Representatives in a Southern State. Present policy change suggestions to improve access and stability of rural healthcare services.
Leadership Development Workshop created for a QSR/ Full Service Restaurant Operator
A Two Hour Workshop series entitled "The 360° Manager's View" created by The Osborn Group, LLC.
GOAL: To gather data regarding key performance indicators for District Managers & General Managers and compile into a leadership development workshop to help empower leaders to think like owners and identify a clear training path for sustained growth and success.